I've cced Steve Bailey into this email. Hopefully he can sort
something out. He's the CEO of Virgin Mobile. (Or was, the last time
we communicated.)
Steve...
I'm getting way too many emails of this nature. Virgin HAS TO pull its socks up.
I've been hearing strong rumours on Twitter that you guys are packing
it in. But until you've packed it in, your doors are still open for
business. It's best if you actually DO business.
This is not great, Steve.
Please respond to this message. I'm also posting it on my blog.
On Thu, May 14, 2009 at 11:19 AM, Karonie Ramsamy
<karonie@serendipitytours.co.za> wrote:
> No The Customer Service Manager said she acnnot do anything and she will
> cancel my contract and if the phone arrives tomorrow I must send it back
> with the courier company
> ----- Original Message ----- From: "Roy Blumenthal"
> <royblumenthal@gmail.com>
> To: "Karonie Ramsamy" <karonie@serendipitytours.co.za>
> Sent: Thursday, May 14, 2009 11:05 AM
> Subject: Re: Fw: REF METOC64270/1
>
>
> Oh man! What a runaround! You must have been so disappointed! Yikes,
> Karonie! I can see how horrible this must have been for you. Did you
> eventually GET the phone? Virgin really should get their act
> together!!!
>
> Thanks for writing to me. Would you mind submitting this as a message
> on my blog? That's the blog post you would have found my details on.
>
> Thanks!
>
> Regards
> Roy
>
> On Thu, May 14, 2009 at 11:01 AM, Karonie Ramsamy
> <karonie@serendipitytours.co.za> wrote:
>>
>> ----- Original Message -----
>> From: Karonie Ramsamy
>> To: notthathappy@virginmobile.co.za
>> Sent: Thursday, May 14, 2009 10:43 AM
>> Subject: Fw: REF METOC64270/1
>>
>> ----- Original Message -----
>> From: Karonie Ramsamy
>> To: maweni@virginmobile.co.za
>> Sent: Thursday, May 14, 2009 10:38 AM
>> Subject: REF METOC64270/1
>>
>>
>> Hi
>> My name is Karonie Ramsamy, I am so disappointed with the bad service I
>> received from your company, I was hounded for a week with your special
>> Sony
>> Ericson w350i phone and eventually I got another call from Dean i decided
>> to
>> take the phone on 7 May , I Called Dean he was not in so another person
>> assisted me and promised I would get the phone before Thursday 14May as
>> this
>> was my daughters 13 birthday present which is tomorrow 15May . I called
>> daily and I spoke to Precious and Notlonga on Tuesday and Wednesday and I
>> was told I would definatley get the phone before Friday as it is already a
>> week from the order date. I called again this morning as i received a
>> message from the courier company and was advised I will not get the phone
>> today I called your office again and spoke to the manager of customer
>> service who was absolutely of NO Help. I cannot believe the calibre of
>> staff
>> that you have . I am so disappointed with your company , She could not
>> assist at all and did not offer any alternatives. You have not put me in a
>> position wereby I was relying on this for a birthday present for tomorrow
>> and now I do not have the phone especially after your company hounded me
>> for this phone with false promises.
>>
>>
>>
>>
>>
>> Kind Regards
>>
>> Karonie Ramsamy
>> Tours Manager
>> Serendipity Tours
>> T : 031 3015230 / 0861 STOURS(0861-786 877)
>> F : 086 679 42 62
>> E : karonie@serendipitytours.co.za
>> W : www.stours.net
>> A : 9th Floor, Mercury House, 320 Smith St, Durban, 4000
------------------------------------------------
ROY BLUMENTHAL
Visual Facilitator, Illustrator, Writer, Director
Professional member of the Professional Speakers Association of
Southern Africa: http://snipurl.com/psasa-profile
Mobile: +27 74 104 6386
Fax: 086 512 2580 (South African calls only)
Email: royblumenthal@gmail.com
Twitter: http://twitter.com/royblumenthal
Blog: http://schmucknews.blogspot.com
Visual Facilitation: http://snipurl.com/visualfacilitation
Illustrations: http://snipurl.com/SchmuckGallery
------------------------------------------------
I use an Asus R1E tablet pc, sponsored by Rectron South Africa
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