Tuesday, November 24, 2009

Vodacom 3G Losing Another Customer: Complaint Currently Being Dealt With on GetClosure!

This is the text of my complaint currently lodged with

<em>My Extremely Truncated Complaint Against Vodacom</em>

1. My 3G card was locked on Friday 20 Nov without my being informed.

2. When I spoke to a consultant on Friday evening, he told me that my
bill had spiked to just under R4k, and that accounts had frozen it.

3. Approx two years ago, I had Vodacom put a voluntary limit on my
acc, so that it could not spike by more than R500.

4. Consultant informed me that no such limit was in place. He
speculated that an error may have occurred when I upgraded from the
1gig bundle to the 2gig bundle.

5. I've since spoken to, and screamed and shouted at, approx 14
staffers, who refuse to escalate this to decision-making level.

6. My 3G remains blocked. And I refuse to pay for Vodacom's error.

<em>My Proposed Solution</em>

1. I want my 3G card immediately unlocked and operational.

2. I will happily pay my bill up to my R500 limit.

3. I will happily purchase a top-up bundle to see me through this month.

4. Vodacom must absorb the balance of the cost of the spike, and fix
their internal systems to prevent this from happening.

5. I want an apology from the person who cut my account off without
notifying me.

6. I want a written apology from Pieter Uys, Vodacom CEO, explaining
why his staff refuse to escalate issues, and what he will be
instituting to make complaints easier to escalate.

7. I will most likely terminate all dealings with Vodacom as a result
of this debacle.

No comments:

Post a Comment

Thanks for your comment!