I really am getting loads of these emails. From people hopping mad.
They seem to think that I work at Virgin, cos they address them to me
as 'your company blah blah blah'.
I really don't mind being a 'smooth the ruffled feathers' kinda dude.
But heck... Something's not lekker.
And I'm hearing these rumours from people who know a thing or two.
I don't wanna tell you how to run things. But I *do* wanna mention
that it's probably best to either squash the rumours by taking them on
directly, or be open to whatever truth component there is, and take
public responsibility for whatever's going down.
From my side of things, I'd really prefer it if Virgin Mobile stays in
business. And I really hope you can find a way of getting your
processes sorted. I *love* being s Virgin Mobile customer.
I have to say that even though I had a 'bad experience' with Virgin
Mobile, it was *nothing* compared to the crap service I subjected
myself to for a decade or more with AutoPage Cellular.
Having said that, you've got two challenges that must be dealt with:
1. These rumours are loud and clear and 'authoritative'. People on
Twitter are claiming that Virgin Mobile is pulling out of South
Africa, that Cell C is taking over the company, that VM is bankrupt.
2. One stupid blog post (mine) is getting a steady stream of EXTREME
disgruntlement from people being treated horribly by Virgin. This has
to be the tip of the iceberg. People who write to me must be a tiny
fraction of those who are being messed around.
Thanks for taking action on this woman's kid's party present, Steve.
It's really cool of you. And thanks for communicating it to me.
All the best.
On 5/15/09, Steve Bailey <Steve.Bailey@virginmobile.co.za> wrote:
> Dear Roy,
> Thanks for the alert, I will deliver the phone to the customer today, in
> time for her daughter's birthday. We have taken the liberty of
> enclosing a birthday card from all of us at Virgin to.
> -----Original Message-----
> From: firstname.lastname@example.org [mailto:email@example.com] On Behalf Of
> Roy Blumenthal
> Sent: Thursday, May 14, 2009 11:39 AM
> To: Karonie Ramsamy; Steve Bailey; firstname.lastname@example.org; email@example.com
> Subject: Re: Fw: REF METOC64270/1
> That is PATHETIC of Virgin Mobile! Yeoooooow!
> I've cced Steve Bailey into this email. Hopefully he can sort
> something out. He's the CEO of Virgin Mobile. (Or was, the last time
> we communicated.)
> I'm getting way too many emails of this nature. Virgin HAS TO pull its
> socks up.
> I've been hearing strong rumours on Twitter that you guys are packing
> it in. But until you've packed it in, your doors are still open for
> business. It's best if you actually DO business.
> This is not great, Steve.
> Please respond to this message. I'm also posting it on my blog.
> On Thu, May 14, 2009 at 11:19 AM, Karonie Ramsamy
> <firstname.lastname@example.org> wrote:
>> No The Customer Service Manager said she acnnot do anything and she
>> cancel my contract and if the phone arrives tomorrow I must send it
>> with the courier company
>> ----- Original Message ----- From: "Roy Blumenthal"
>> To: "Karonie Ramsamy" <email@example.com>
>> Sent: Thursday, May 14, 2009 11:05 AM
>> Subject: Re: Fw: REF METOC64270/1
>> Oh man! What a runaround! You must have been so disappointed! Yikes,
>> Karonie! I can see how horrible this must have been for you. Did you
>> eventually GET the phone? Virgin really should get their act
>> Thanks for writing to me. Would you mind submitting this as a message
>> on my blog? That's the blog post you would have found my details on.
>> On Thu, May 14, 2009 at 11:01 AM, Karonie Ramsamy
>> <firstname.lastname@example.org> wrote:
>>> ----- Original Message -----
>>> From: Karonie Ramsamy
>>> To: email@example.com
>>> Sent: Thursday, May 14, 2009 10:43 AM
>>> Subject: Fw: REF METOC64270/1
>>> ----- Original Message -----
>>> From: Karonie Ramsamy
>>> To: firstname.lastname@example.org
>>> Sent: Thursday, May 14, 2009 10:38 AM
>>> Subject: REF METOC64270/1
>>> My name is Karonie Ramsamy, I am so disappointed with the bad service
>>> received from your company, I was hounded for a week with your
>>> Ericson w350i phone and eventually I got another call from Dean i
>>> take the phone on 7 May , I Called Dean he was not in so another
>>> assisted me and promised I would get the phone before Thursday 14May
>>> was my daughters 13 birthday present which is tomorrow 15May . I
>>> daily and I spoke to Precious and Notlonga on Tuesday and Wednesday
> and I
>>> was told I would definatley get the phone before Friday as it is
> already a
>>> week from the order date. I called again this morning as i received a
>>> message from the courier company and was advised I will not get the
>>> today I called your office again and spoke to the manager of customer
>>> service who was absolutely of NO Help. I cannot believe the calibre
>>> that you have . I am so disappointed with your company , She could
>>> assist at all and did not offer any alternatives. You have not put me
> in a
>>> position wereby I was relying on this for a birthday present for
>>> and now I do not have the phone especially after your company hounded
>>> for this phone with false promises.
>>> Kind Regards
>>> Karonie Ramsamy
>>> Tours Manager
>>> Serendipity Tours
>>> T : 031 3015230 / 0861 STOURS(0861-786 877)
>>> F : 086 679 42 62
>>> E : email@example.com
>>> W : www.stours.net
>>> A : 9th Floor, Mercury House, 320 Smith St, Durban, 4000
> ROY BLUMENTHAL
> Visual Facilitator, Illustrator, Writer, Director
> Professional member of the Professional Speakers Association of
> Southern Africa: http://snipurl.com/psasa-profile
> Mobile: +27 74 104 6386
> Fax: 086 512 2580 (South African calls only)
> Email: firstname.lastname@example.org
> Twitter: http://twitter.com/royblumenthal
> Blog: http://schmucknews.blogspot.com
> Visual Facilitation: http://snipurl.com/visualfacilitation
> Illustrations: http://snipurl.com/SchmuckGallery
> I use an Asus R1E tablet pc, sponsored by Rectron South Africa
> Steve Bailey
> Fax: 011676 5448
> Cell: n/a
> Email: Steve.Bailey@virginmobile.co.za
> Website: www.virginmobile.co.za
> ©Virgin Mobile South Africa (Proprietary) Limited
> Directors: C.R. Berry (British), J. Hedberg (American), N.R. Kunene, F.
> Mambrini (Italian), G.D. McCallum (British), R.W. Samuelson (British)
> Disclaimer: 1) Confidentiality: This email, sent from
> Steve.Bailey@virginmobile.co.za to email@example.com on Fri May 15
> 08:48:03 2009
> , is confidential and may contain privileged or copyright information. You
> may not present this message to another party without consent from the
> sender If you are not firstname.lastname@example.org please notify
> Steve.Bailey@virginmobile.co.za and delete this email, and you are notified
> that disclosing, copying, distributing or taking any action in reliance on
> the contents of this information is strictly prohibited. 2) Liability: This
> email is not a binding agreement and does not conclude an agreement without
> the express confirmation by the sender's superior or a director of the
> Company. 3) Viruses: The Company does not certify that this email is free of
> viruses or defects. 4) Requested: The Company does not consent to its
> employees sending un-asked for emails which contravene the law. In the event
> that you feel this email is such, please notify the Company in order for the
> appropriate corrective action to be taken. 5) Advice: Any views or opinions
> presented in this email are solely those of the author and do not
> necessarily represent those of the company. Any actions taken on the basis
> of this email are at the reader's own risk. 6) Other: The sender of this
> email is expressly required not make any defamatory statements. Any such
> communication is contrary to company policy and outside the scope of the
> employment of the individual concerned. The company will not accept any
> liability in respect of such communication, and the employee responsible
> will be personally liable for any damages or other liability arising.
Visual Facilitator, Illustrator, Writer, Director
Professional member of the Professional Speakers Association of
Southern Africa: http://snipurl.com/psasa-profile
Mobile: +27 74 104 6386
Fax: 086 512 2580 (South African calls only)
Visual Facilitation: http://snipurl.com/visualfacilitation
I use an Asus R1E tablet pc, sponsored by Rectron South Africa