Thursday, August 30, 2007

Disney Institute -- Culture Creation and Staffing

This pic is the fourth in a set of six visual facilitation pics covering the first day of an intensive seminar series on customer service.

The key insights here are: hire the right people for your organisation (make sure they fit), and, design your culture very carefully and communicate it clearly and unambiguously.

If you treat EVERY employee as if they were valued customers, you'll be on the right road..

This painting was made live during the Disney Institute day of the Service Excellence Emporium 2007 seminar. I'm using ArtRage 2.5 on a Toshiba Tecra M4 tablet pc. No mice were mutilated in the making of this painting.

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