Disney Institute -- Leadership

Disney Institute -- Leadership, originally uploaded by royblumenthal.

This pic is the second in a set of six visual facilitation pics covering the first day of an intensive seminar series on customer service.

This session introduced Disney's approach to leadership. The key I took out of it was this: 'Every action tells a story.' Followed by this question: 'As a leader in your organisation, are you the kind of boss YOU would work for?'

Our two facilitators were excellent. Very witty. Very friendly. Very real. Extremely detailed knowledge of the Disney way of doing things. Genuinely infectious.

I had never intended to visit anything Disney-related. After this day, I'm determined to head out to Florida to see for myself.

That's a terribly unflattering rendition of Paul Macleish (who happens to be Scottish, with a bent for the bagpipes) on the left, and an even more unflattering version of Sharon Conroy on the right.

Top marks, guys. Your presentation rocked.

This painting was made live during the Disney Institute day of the Service Excellence Emporium 2007 seminar. I'm using ArtRage 2.5 on a Toshiba Tecra M4 tablet pc. No mice were mutilated in the making of this painting.